Frequently Asked Questions
Everything you need to know about shopping with Krop Store.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days. Shipping costs are calculated at checkout based on your location and order weight. Orders over $75 qualify for free standard shipping.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with tags still attached. Please visit our Returns Portal to start your request.
Which payment methods do you accept?
Krop Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.